Privacy Policy

Updated: October 2026

Royal Plaza on Scotts respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Royal Plaza on Scotts collects, uses, discloses and protects personal data when you visit, browse or make purchases through our online shop.

This Privacy Policy should be read together with our Terms and Conditions and applies specifically to your use of the Royal Plaza on Scotts online shop.

For information about how we handle personal data across our hotel website and other services, please refer to our main Privacy Policy.

1. Who We Are

Royal Plaza on Scotts is responsible for the collection and use of personal data described in this Privacy Policy.

If you have any questions about how we handle your personal data, or wish to exercise your rights in relation to your personal data, you may contact our Data Protection Officer at the contact details provided below.

For enquiries relating specifically to an order, delivery, collection or other online shop matter, please contact our online shop team at [email protected].

2. Personal Data We Collect

Depending on how you use our online shop, we may collect the following types of personal data:

Account and profile information

If you create an account, we may collect:

Name
Mobile number
Email address
Login and account information
Delivery addresses
Order history
Wishlist or saved products
Marketing preferences
Birthday
Company name

You may access the online shop as a guest without creating an account. If you choose to create an account, you may log in using your mobile number and a one-time password (OTP), or through your email address and password.

Order and transaction information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

Name and contact details
Billing details
Delivery address
Collection details, where applicable
Delivery instructions
Details of products purchased
Order value and transaction details
Information relating to vouchers or other products purchased
Details provided in connection with corporate or bulk orders

Where an order is being delivered to another person, we may also collect information about the recipient that you provide to us.

Corporate and bulk enquiries

If you submit a corporate or bulk order enquiry, we may collect information such as your name, company name, contact details, order requirements, requested quantities, delivery or collection requirements and any other information you provide in your enquiry.

This information may be used by our team to respond to your enquiry, prepare quotations and arrange fulfilment.

Payment information

Payments made through the online shop are securely processed by our payment service provider.

Royal Plaza on Scotts does not store your full payment card details. Payment information is handled by the relevant payment service provider in accordance with its applicable privacy and security practices.

Technical and usage information

When you visit or use our online shop, we may automatically collect certain technical and usage information, including information about your device, browser, IP address, pages visited, products viewed, interactions with the online shop and other information relating to how you use our website.

We may use cookies, pixels, tags and similar technologies to help us operate, secure, analyse and improve the online shop, understand customer behaviour and measure the effectiveness of our marketing and advertising.

3. How We Collect Personal Data

We may collect personal data:

When you create or use an online shop account
When you browse or interact with the online shop
When you place an order or make a purchase
When you submit a corporate or bulk order enquiry
When you contact our online shop team
When you subscribe to marketing communications
When you participate in promotions or other activities
When you provide information through our website or other digital channels

Where you provide us with personal data about another individual, such as a delivery recipient, you should ensure that you are authorised to provide that information to us and, where required, that the individual has been informed of the relevant use of their personal data.

4. How We Use Personal Data

We may collect, use and disclose personal data for purposes including:

Managing your account

Creating and maintaining your online shop account
Authenticating your identity and managing login access
Processing mobile OTP verification
Maintaining your profile, wishlist and saved information
Maintaining your order history

Processing and fulfilling orders

Processing purchases and payments
Confirming and managing orders
Arranging delivery or collection
Contacting you regarding your order
Responding to order-related enquiries
Managing refunds, cancellations and other transaction-related matters
Providing customer support

Managing corporate and bulk enquiries

Responding to enquiries
Communicating about requirements and fulfilment
Arranging delivery or collection

Improving our online shop and services

Understanding how customers use our online shop
Analysing website and purchasing activity
Improving our products, services and customer experience
Testing and developing new features
Monitoring website performance and security
Preventing fraud, abuse and other unauthorised activities

Marketing and communications

Where you have provided the relevant consent, we may use your personal data to send you information about Royal Plaza on Scotts, including hotel, dining, online shop, promotions, products, offers, events and other updates that may be of interest to you.

Marketing communications may be sent through communication channels such as email and mobile messaging.

You may withdraw your consent to receive marketing communications at any time. You may also unsubscribe using the instructions provided in our marketing communications.

Withdrawing marketing consent will not affect the lawfulness of any processing carried out before the withdrawal.

Legal and regulatory purposes

We may also use and disclose personal data where reasonably necessary to:

Comply with applicable laws, regulations or requirements
Respond to lawful requests from public authorities
Establish, exercise or defend legal claims
Protect the rights, property or safety of Royal Plaza on Scotts, our customers or others
Detect and prevent fraud, security incidents or other unlawful activities

5. Marketing Consent

Where required, we will obtain your consent before sending you marketing communications.

Marketing consent is separate from your consent or agreement to receive communications that are necessary to process and fulfil your orders, manage your account or provide services you have requested.

For example, we may contact you about an order even if you have not opted in to marketing communications.

You may choose whether to receive marketing communications from us. You may withdraw your marketing consent at any time by using the unsubscribe function provided in our communications or by contacting us.

6. Disclosure of Personal Data

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

Payment service providers
Delivery and logistics providers
Technology and service providers supporting our website and online shop
Customer relationship and marketing service providers
Analytics and advertising service providers
Professional advisers
Auditors and business partners
Government authorities, regulators and law enforcement agencies where required or permitted by law

Our service providers may process personal data on our behalf and are required to handle such information in accordance with applicable confidentiality, security and data protection requirements.

We do not sell your personal data.

7. Cookies and Similar Technologies

Our online shop may use cookies, pixels, tags and similar technologies.

These technologies may be used for purposes such as:

Enabling essential website and online shop functionality
Remembering preferences and account information
Understanding website usage and customer behaviour
Measuring website and advertising performance
Improving our products and services
Supporting relevant advertising activities

You may be able to manage or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of the online shop.

8. Data Security

We take reasonable and appropriate measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

9. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

The length of time we retain personal data may depend on factors including the nature of the information, the purpose for which it was collected, our business and legal requirements, and whether the information is required to resolve disputes or enforce agreements.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.

10. Accessing and Correcting Your Personal Data

You may request access to, or correction of, personal data that we hold about you, subject to applicable laws and requirements.

You may also update certain account information directly through your online shop account where such functionality is available.

If you wish to make a request concerning your personal data, please contact our Data Protection Officer using the details below.

We may need to verify your identity before processing your request.

11. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal data, you may withdraw your consent at any time by contacting us.

Please note that withdrawal of consent does not affect the legality of any processing carried out before your withdrawal. Depending on the circumstances, withdrawing consent may also affect our ability to provide certain services or process certain requests.

12. Third-Party Websites and Services

Our online shop may contain links to third-party websites, platforms or services.

This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the relevant privacy policies and terms of those third parties before providing them with your personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal and regulatory requirements.

The updated Privacy Policy will be published on this page, together with the date on which it was last updated.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact:

Data Protection Officer
[email protected]

Royal Plaza on Scotts
25 Scotts Road
Singapore 228220

For order-related enquiries, please contact:

Online Shop Team
[email protected]