Collection & Delivery

Everything you need to know about getting your online order to you, or collecting it from us.

Choose how you’d like to receive your order

Delivery slots

• 11.00am – 2.00pm
• 2.00pm – 5.00pm
• 5.00pm – 8.00pm

Self-collection windows

• 11.00am – 12.30pm
• 4.30pm – 8.00pm

When can I get my order?

Our products are freshly prepared, so the earliest available date depends on what you order and how many you need. Larger quantities may need more preparation time.

The quickest way to check is to look at the product page or go to checkout. We’ll show you the next available date and the time slots open to you. Same-day orders, where available, are clearly marked on both pages.

 

Delivery

• Where we deliver: Addresses within Singapore only.
• Delivery fee: $20 per order (GST applies).
• Free delivery: Spend $120 or more and delivery is on us. This is calculated after any discounts and before GST.
• Delivery window: You’ll choose a 3-hour slot at checkout. Delivery times are estimates, so please allow for some flexibility.
• Someone needs to be home: Please make sure someone can receive your order during your chosen window.

To help us deliver smoothly

• Double-check your full address, including unit number and postal code.
• Provide a mobile number you can be reached on that day.
• Let your building security or concierge know to expect a delivery, if needed.

If we can’t complete the delivery

If no one is available, the address is incomplete, or we can’t access the building, an additional charge may apply for a second attempt. As these are fresh products, we can’t guarantee their quality if delivery can’t be completed.

Delays

Traffic, weather, road closures and public events can occasionally affect timings. We’ll always do our best to get your order to you within your chosen slot.

 

Self-collection

Prefer to pick up your order? Collect it from the Carousel counter, near the entrance of our hotel lobby:

Royal Plaza on Scotts
25 Scotts Road, Singapore 228220

1. Collect during the time slot you selected at checkout.
2. Please provide your order ID to our team when you collect.
3. Fresh items can’t be kept for later collection, and uncollected orders can’t be refunded, exchanged or rescheduled. So please plan to arrive within your slot.

 

Before you pay

Once payment is made, we can’t change the date, time, address or items, as everything is prepared fresh just for you. Please take a moment to check:

• Products and quantities
• Delivery or collection date and time slot
• Delivery address and contact number

 

Something not right?

If an item is missing, damaged or incorrect, email us at [email protected] as soon as you can. Please include your order number and a photo of the product and packaging. We’ll look into it and make it right where the error is ours.

 

Questions?

You may contact us here.

For full details, please see our Terms & Conditions.