Royal Plaza on Scotts Online

Terms & Conditions

Updated: October 2026

These Terms & Conditions govern your use of our online shop and the purchase of products from Royal Plaza on Scotts.

By accessing or using our online shop, or placing an order with us, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

Please review your order carefully before completing payment.

1. About Our Online Shop

The online shop is operated by Royal Plaza on Scotts, located at:

Royal Plaza on Scotts
25 Scotts Road
Singapore 228220

For online shop enquiries, please contact us at [email protected].

These Terms & Conditions apply to all purchases made through shop.royalplaza.com.sg.

Additional terms may apply to specific products, promotions, vouchers or campaigns. Where specific terms are stated on a product page or during the ordering process, those terms will apply in addition to these Terms & Conditions.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, prices, availability and images displayed on the online shop are accurate and up to date.

Product images are for illustration purposes only. Actual products may vary slightly in appearance, colour, decoration, packaging or presentation.

As many of our products are freshly prepared and handmade, minor variations in appearance, decoration and finishing may occur.

Product Availability

All products are subject to availability. While we make reasonable efforts to ensure that product availability shown on the online shop is accurate and up to date, availability may change due to stock discrepancies, production constraints, supplier availability or other operational circumstances.

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably practicable and handle the affected order in accordance with Section 4 of these Terms & Conditions.

3. Prices

All prices and applicable delivery charges are stated in Singapore Dollars (SGD) and are subject to prevailing Goods and Services Tax (GST).

Prices and promotions may be changed from time to time without prior notice. Changes will not affect orders that have already been placed.

4. Ordering and Payment

You may place an order through the online shop as a registered customer or as a guest.

When placing an order, you are responsible for ensuring that all information provided is complete and accurate, including your contact details, delivery address, collection details and selected delivery or collection date and time.

Payment must be made in full through the available payment methods at the time of placing your order.

After you submit your order and payment has been successfully processed, you will receive an automated order confirmation email acknowledging receipt of your order. This order confirmation confirms that we have received your order and payment, but does not constitute confirmation that the order has been accepted for fulfilment or that all products are available.

We will subsequently review and process your order for fulfilment.

We reserve the right to decline, amend or cancel an order before it is accepted for fulfilment where:

  • a product is unavailable or cannot be supplied;
  • the information provided is incomplete or inaccurate;
  • we are unable to fulfil the order;
  • there is a suspected payment, fraud or security issue; or
  • circumstances arise that prevent us from fulfilling the order.

If we are unable to fulfil an order or any product within an order, we will contact you where reasonably practicable. Depending on the circumstances, we may offer a suitable alternative with your agreement, remove the unavailable product from the order, or cancel the affected order or product.

Where we cancel an order or product because we are unable to fulfil it, any amount paid for the affected order or product will be refunded to the original payment method, subject to the applicable payment provider’s processing procedures.

We will not substitute a product without your agreement.

5. Order Changes, Cancellations, Returns and Exchanges

Food and Perishable Products

Our food products are freshly prepared and/or perishable.

Once an order has been placed and payment has been completed, customer-requested cancellations, amendments, exchanges and refunds are not permitted, except where otherwise provided under these Terms & Conditions.

This includes requests arising from:

  • Change of mind;
  • Incorrect selection of products;
  • Incorrect order quantity;
  • Failure to review the order before payment;
  • Changes to the requested delivery or collection date or time; or
  • Failure to collect or receive an order at the selected time.

Please review your order carefully before completing payment.

Refunds

Where a refund is approved or applicable under these Terms & Conditions, please allow up to 14 working days for the refund to be processed and reflected in your account. The actual time taken may vary depending on your bank or payment service provider.

Refunds will be made to the original payment method used for the purchase.

6. Delivery

Delivery is available to eligible locations within Singapore, subject to the delivery areas and restrictions stated on the online shop.

Delivery times are estimates. While we will make reasonable efforts to deliver your order within the selected time slot, delays may occur due to circumstances including:

  • Traffic conditions;
  • Weather;
  • Road closures;
  • Public events;
  • Delivery restrictions;
  • Operational circumstances; or
  • Other circumstances beyond our reasonable control.

A delay caused by circumstances beyond our reasonable control does not entitle you to cancel an order or request a refund.

Please ensure that someone is available at the delivery address to receive the order during the selected delivery window.

If our delivery partner is unable to complete delivery because no one is available to receive the order, the address provided is incorrect or incomplete, access to the delivery location is unavailable, or other circumstances attributable to the customer prevent delivery, additional delivery charges may apply for a subsequent delivery attempt.

For food and perishable products, we cannot guarantee the quality or condition of an order where delivery cannot be completed due to circumstances attributable to the customer.

7. Self-Collection

Where self-collection is available, orders must be collected at the location and within the collection date and time selected during checkout.

Please ensure that you collect your order within the specified collection window.

Food and perishable products that are not collected at the selected time may not be retained for later collection.

Uncollected orders are non-refundable and cannot be exchanged or rescheduled.

8. Food Quality, Storage and Consumption

Our food products are freshly prepared and/or perishable and should be handled and stored in accordance with the storage instructions provided with the product.

Where applicable, storage and consumption instructions will be provided with your order.

Unless otherwise stated, customers are responsible for ensuring that food products are stored and consumed appropriately after delivery or collection.

For the best quality and food safety, we recommend following all storage and consumption instructions provided with the product.

9. Allergies and Dietary Requirements

Product ingredients and allergen information may be provided on the relevant product page or upon request.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order to confirm whether the product is suitable for you.

While we take reasonable precautions in the preparation and handling of our products, we cannot guarantee that any product is completely free from allergens or that cross-contact will not occur.

Customers are responsible for informing us of relevant dietary requirements before placing an order.

10. Order Accuracy

You are responsible for checking your order details before completing payment.

This includes:

  • Product selection;
  • Quantity;
  • Delivery or collection date;
  • Delivery or collection time;
  • Delivery address;
  • Contact information; and
  • Any other details entered during checkout.

You are responsible for checking your order details before completing payment.

11. Damaged, Incorrect or Missing Items

We take reasonable care to ensure that orders are prepared and packed correctly.

If you believe that you have received an incorrect, damaged or incomplete order, please contact us at [email protected] as soon as reasonably possible after receiving or collecting your order.

Please provide your order number and, where appropriate, photographs of the product or packaging so that we can investigate the matter.

While our general policy is that food and perishable products are non-refundable and non-exchangeable, we will review cases where an item is incorrect, missing or damaged due to an error attributable to us.

Where appropriate, we may offer a replacement or other appropriate resolution.

12. Promotions and Discounts

Promotions, discounts, complimentary items and other offers are subject to their respective terms and conditions.

Unless otherwise stated, promotions cannot be combined with other promotions, discounts, offers or privileges.

Promotional codes must be applied at the time of purchase and cannot be applied retrospectively.

Royal Plaza on Scotts reserves the right to withdraw or amend a promotion in accordance with its stated terms.

13. E-Vouchers and Vouchers

Where vouchers or e-vouchers are available for purchase through the online shop, they are subject to the specific terms and conditions stated for the relevant voucher.

Unless otherwise stated:

  • Vouchers are not exchangeable for cash;
  • Unused voucher value will not be refunded;
  • Vouchers cannot be resold or transferred for commercial purposes;
  • Expired vouchers will not be accepted or extended; and
  • Vouchers may only be used in accordance with their stated validity period and redemption conditions.

Royal Plaza on Scotts reserves the right to reject a voucher where there is reasonable evidence of fraud, misuse, alteration or unauthorised use.

14. Corporate and Bulk Orders

Corporate and bulk orders may be subject to separate arrangements regarding product availability, quantities, pricing, delivery and payment.

Submitting a bulk enquiry does not constitute acceptance of an order.

A corporate or bulk order will only be confirmed once the relevant arrangements have been agreed and payment requirements have been fulfilled.

Unless otherwise agreed in writing, the cancellation and refund provisions in these Terms & Conditions continue to apply to corporate and bulk orders.

15. Personal Data

Personal data collected through the online shop is handled in accordance with our Privacy Policy.

By using the online shop and providing your personal data, you acknowledge that your information may be collected, used and disclosed for purposes including processing and fulfilling your orders, providing customer support, managing your account, improving our services and, where you have provided the relevant consent, sending marketing communications.

Please refer to our Privacy Policy for further information.

16. Intellectual Property

All content displayed on the online shop, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by Royal Plaza on Scotts or used with permission from the respective rights holders.

You may not reproduce, modify, distribute, publish, transmit or commercially exploit any content from the online shop without our prior written consent.

17. Events Beyond Our Reasonable Control

We will not be responsible for any failure or delay in fulfilling an order where the failure or delay results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • Severe weather;
  • Natural disasters;
  • Fire;
  • Flood;
  • Traffic disruption;
  • Road closures;
  • Government restrictions;
  • Public emergencies;
  • Power or telecommunications failures;
  • System or payment-service interruptions;
  • Labour disputes; or
  • Other circumstances beyond our reasonable control.

Where such circumstances affect an accepted order, we will make reasonable efforts to contact you and provide an appropriate resolution where possible.

18. Limitation of Liability

To the extent permitted by applicable law, Royal Plaza on Scotts will not be liable for indirect, incidental, special or consequential loss arising from your use of the online shop or purchase of products through the online shop.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

19. Changes to These Terms & Conditions

Royal Plaza on Scotts may amend these Terms & Conditions from time to time to reflect changes to our products, services, online shop operations or applicable requirements.

The updated Terms & Conditions will be published on the online shop and will apply from the stated effective date.

The Terms & Conditions applicable at the time an order is placed will generally govern that order.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Singapore.

Any dispute arising from or relating to these Terms & Conditions or your use of the online shop shall be subject to the jurisdiction of the courts of Singapore.

21. Contact Us

For assistance with your online shop order or any questions regarding these Terms & Conditions, please contact:

Royal Plaza on Scotts
25 Scotts Road
Singapore 228220
 
Online Shop Team
Email: [email protected]

For personal data and privacy-related topics, please refer to our Privacy Policy.